Computer Telephony Encyclopedia

Front Cover
CRC Press, 2000 M01 8 - 800 pages
If you want to grasp the full length and breadth of the rapidly developing computer telephony field, this book is the place to start. Author Richard Grigonis thoroughly explains even the most abstruse ideas in a concise manner that is aimed at all kinds of readers -- students, business executives, telecom managers, call center supervisors or entrep
 

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Contents

A
1
B
57
C
67
D
215
E
225
F
243
G
261
H
263
P
339
Q
347
R
363
S
365
T
379
U
413
V
435
W
471

I
283
J
301
K
303
L
315
M
317
N
319
O
323
X
489
Y
503
Z
505
Appendix
507
Index
517
Copyright

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About the author (2000)

Richard Grigonis is senior technical editor of Computer Telephony magazine. The winner of several programming awards, Richard has also designed and implemented complete LAN and business systems. He has also advised foreign governments on computer telephony and call center technology.

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