A+ Guide to IT Technical Support (Hardware and Software)

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Cengage Learning, 2016 M01 6 - 1119 pages
This step-by-step, highly visual text provides a comprehensive introduction to managing and maintaining computer hardware and software. Written by best-selling author and educator Jean Andrews, A+ Guide to IT Technical Support, 9th Edition closely integrates the CompTIA+ Exam objectives to prepare you for the 220-901 and 220-902 certification exams. The new Ninth Edition also features extensive updates to reflect current technology, techniques, and industry standards in the dynamic, fast-paced field of PC repair and information technology. Each chapter covers both core concepts and advanced topics, organizing material to facilitate practical application and encourage you to learn by doing. The new edition features more coverage of updated hardware, security, virtualization, new coverage of cloud computing, Linux and Mac OS, and increased emphasis on mobile devices. Supported by a wide range of supplemental resources to enhance learning with Lab Manuals, CourseNotes online labs and the optional MindTap that includes online labs, certification test prep and interactive exercises and activities, this proven text offers students an ideal way to prepare for success as a professional IT support technician and administrator.
Important Notice: Media content referenced within the product description or the product text may not be available in the ebook version.
 

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Contents

First Look at Computer Parts and Tools
1
Working Inside Desktop Computers and Laptops
27
All About Motherboards
51
Supporting Processors and Upgrading Memory
83
Supporting the Power System and Troubleshooting Computers
107
Supporting Hard Drives and Other Storage Devices
141
Survey of Windows Features and Support Tools
167
Installing Windows
189
Supporting Customers and Troubleshooting Windows
299
Troubleshooting Windows Startup
337
Connecting To and Setting Up a Network
365
Supporting Network Hardware
393
Supporting Mobile Operating Systems
421
Windows Resources on a Network
443
Security Strategies
465
Supporting Printers and Customizing a System
495

Supporting IO Devices
209
Maintaining Windows
239
Optimizing Windows
267
Virtualization Linux and Mac OS X
529
Glossary
561
Copyright

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